Refund Policy

We are committed to ensuring your satisfaction. This refund policy sets forth the terms and conditions under which refunds will be handled in our store.

1. Refund Conditions​​​

We accept returns and refunds for the following reasons:

  • Defective Items: If you receive a defective or damaged item, please contact customer service immediately (24 hours after receiving your order) to request a refund or replacement.
  • Shipping Errors: If the item you receive does not match the one you ordered, please contact us within 14 days of receipt to resolve the issue.
  • Customer Satisfaction: If you are not satisfied with your purchase, you can request a refund within 14 days of receiving your order, provided that the item is unused and in its original condition.
  • The order must be shipped in perfect condition, undamaged and above all with the security seal and all brand tags still attached.

2. Return Procedure

  • Contact Customer Service: send an email to spunkyjoy.shop @gmail.com with your order number and a description of the reason for the return.
  • Receive Return Instructions: We will provide you with a return label (if applicable) and detailed instructions on how to return the item.
  • Returning the Item: Package the item securely and return it to the address provided. Be sure to retain proof of postage.

3. Refund Times

  • Once your returned item is received and inspected, we will notify you via email whether your refund has been approved or denied.
  • If approved, your refund will be processed and automatically credited to your original payment method within a certain number of business days.

4. Shipping Costs

  • Refunds for Defective Items or Shipping Errors: Return shipping costs will be covered by us.
  • Refunds for Dissatisfaction: Return shipping costs will be paid by the customer.

5. Contacts

  • For more information about our refund policy or any questions, you can contact us by email at spunkyjoy.shop@gmail.com .