1. What payment methods are available?
Answer: We accept multiple payment methods to ensure maximum convenience for our customers. You can pay via credit cards (Visa, MasterCard, American Express) and bank transfer. If you choose to pay via bank transfer, your order will be processed once the payment is received.
2. Can you ship internationally?
Answer: Absolutely! We offer international shipping to several countries. You can check shipping options and costs directly in your cart. Please note that there may be customs duties or taxes that you will need to pay upon delivery.
3. What are the expected delivery times?
Answer: Orders are processed within 1-3 business days. After processing, delivery time depends on the shipping method you choose. Standard shipping usually takes 5-7 business days, while express shipping may take 2-3 business days. We will send you a confirmation email with a tracking number as soon as your order is shipped.
4. How can I make a return or exchange?
Answer: If you wish to return or exchange an item, you may do so within 14 days of receiving it. Please ensure that the product is unused and in its original condition. To begin the process, please contact our customer service team at punkyjoy.shop@gmail.com with your order number and the reason for the return or exchange. We will provide you with all the necessary information.
5. How can I contact customer service?
Answer: You can contact our customer service via email at spunkyjoy .shop@gmail.com or via our contact form or via Whatsapp. We are available from Monday to Friday, 9:00 to 18:00. We will do our best to answer your questions as soon as possible.
6. Do you offer discounts for bulk orders?
Answer: Yes, we offer discounts for bulk purchases. Please contact us for a customized quote.
7. How can I track my order?
Answer: After purchasing, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website.
8. Are your products covered by warranty?
Answer: No. If you receive a defective or non-compliant product, please contact us within 14 days of receipt and we will replace or refund you, depending on the situation.
9. Can I change or cancel an order after placing it?
Answer: If you would like to change or cancel an order, please contact us as soon as possible. We will do our best to assist you, but once your order has been processed, changes may not be possible.
10. Where can I find product size information?
Answer: You can find a size guide directly on each product page. If you need further clarification, please feel free to contact us.
11. What should I do if I receive a damaged or defective item?
Answer: We are sorry to hear that your order arrived damaged. Please contact us within 48 hours of receiving your order and provide us with photos of the damaged product. We will make sure to resolve the situation as soon as possible by offering a refund or replacement.
12. How can I subscribe to the newsletter?
Answer: You can subscribe to our newsletter by entering your email address in the appropriate field at the bottom of the site. You will receive updates on products, offers and exclusive promotions.
13. Can I change my shipping address after placing an order?
Answer: If you need to change your shipping address, please contact us as soon as possible. We will do our best to update the information, but we cannot guarantee changes once your order has been shipped.
14. Do you offer gifts or special packaging?
Answer: Yes, we offer gift wrapping options upon request only. You can select the gift wrapping option during the checkout process. Gifts will be elegantly wrapped and include a personalized card upon request.
15. What is your personal data policy?
Answer: Your privacy is important to us. We do not share your data with third parties. You can consult our privacy policy for further details.